What we do
We work closely with all of our clients to provide a rounded approach to mystery shopping that allows us to assess the guest experience, analyze performance trends over time and then recommend specific actions for improvement.
We use targeted mystery assessors based on typical guest profiles to have an experience unannounced on an anonymous basis. The assessors will go through the entire journey as a guest would, after which they will submit a detailed report of their experience.
All reports and dashboards are curated in-house, bespoke for each client. Our reporting is 100% customizable to suit the needs of our clients and their brand story.
It is not only a service that we aim to provide, but rather a long-term relationship that allows our clients to achieve maximum results. We do this by offering complementary services such as consulting and guest experience training.