This assessment is exactly as the name implies: all inclusive. We assess the entire guest experience right from the first touch point until the final farewell.

Based on an agreed upon frequency, we will send targeted mystery assessors to your venue anonymously to go through all aspects of the experience as a typical guest would.

This assessment is designed to audit the reservations experience, a critical touch point that defines your first impression on any guest.

Based on an agreed upon frequency, we will anonymously assess the reservations experience using any relevant channel, including the call center, website and social media.

This service assesses the entire guest journey during a home delivery experience, from the point of ordering to the delivery itself.

Based on an agreed upon frequency, our mystery assessors will place an order for delivery using a channel(s) that is relevant to you, assessing key criteria such as ease of use, timing, accuracy and food arrival.

Part 1

A classic back-to-basics module with a twist. The aim is to lay the foundation for a great guest experience by focusing on service fundamentals, with an added focus on intuitive service that is relevant to today’s spender.

Part 2

Focusing on the emotional side of the customer experience, an important element that is key in driving loyalty, the aim is to build practical skills to drive engagement by finding ways to connect with guests through conversation and creating those memorable moments.

Part 3

This program focuses on a core skill area of any successful hospitality professional: the ability to make natural suggestions, recommendations and upsells. Not only is this essential in driving revenue, but it’s also a major contributing factor in ensuring guests have the best possible experience.