Mystery shopping is at the core of what we do.
It’s a powerful tool to help you be more proactive in understanding what your typical guest goes through when they interact with your brand.
This assessment is exactly as the name implies: all inclusive. We assess the entire guest experience right from the first touch point until the final farewell.
Based on an agreed upon frequency, we will send targeted mystery assessors to your venue anonymously to go through all aspects of the experience as a typical guest would.
This assessment is designed to audit the reservations experience, a critical touch point that defines your first impression on any guest.
Based on an agreed upon frequency, we will anonymously assess the reservations experience using any relevant channel, including the call center, website and social media.
This service assesses the entire guest journey during a home delivery experience, from the point of ordering to the delivery itself.
Based on an agreed upon frequency, our mystery assessors will place an order for delivery using a channel(s) that is relevant to you, assessing key criteria such as ease of use, timing, accuracy and food arrival.