Mystery shopping is at the core of what we do.
Mystery shopping is a powerful tool to help you be more proactive in understanding what your typical guest goes through when they interact with your brand. Our Mystery Assessors pose as a customer of your business and evaluate all aspects of their experience using predetermined standards.
This assessment is exactly as the name implies: all inclusive. We assess the entire guest experience right from the first touch point until the final farewell. We use targeted Mystery Assessors to visit your venue or perform activities unannounced on an anonymous basis.
This assessment is designed to audit the reservations experience, a critical touch point that defines your first impression on any guest. We anonymously assess the reservations or booking experience using any relevant channel, including the call center, website and social media.
This service assesses the entire guest journey during a home delivery experience, from the point of ordering to the delivery itself, using a channel(s) that is relevant to you.
This assessment is key in helping venues to monitor and maintain anti-fraudulent, anti-theft behavior during payment interactions, assessing billing accuracy, cash handling and documentation practices during the billing process.
