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Guest retention has never been more important, especially when competition is as fierce as it is today. So how do you keep your guests coming back? We flip that question on its head and breakdown our top 10 things NOT to do.
In today’s competitive hospitality market, creating consistently superior experiences for your guests is key to differentiating yourself. In order to do this, building a guest-centric culture is vital and can be done in 4 simple ways.