The hospitality industry is highly competitive, and businesses need to stay ahead of the competition and provide guests with an exceptional experience. We explore how a well-implemented continuous improvement process can set you apart.
The festive period is a busy time for the hospitality industry in the UAE and so it's important to understand how the festive period influences guest expectations in order to be prepared to provide a positive guest experience.
With the 2022 FIFA World Cup just around the corner, football fever is about to descend upon the Middle East. How will this major global event impact Dubai and what should the hospitality industry be doing to cater to the needs of these travellers?
Guest retention has never been more important, especially when competition is as fierce as it is today. So how do you keep your guests coming back? We flip that question on its head and breakdown our top 10 things NOT to do.
In today’s competitive hospitality market, creating consistently superior experiences for your guests is key to differentiating yourself. In order to do this, building a guest-centric culture is vital and can be done in 4 simple ways.
With hotel demand expected to reach pre-pandemic levels and F&B being a billion dollar industry in the GCC, it's definitely an exciting time for the hospitality sector. We break down our top three trends to take advantage of in the coming year.
It's no longer enough to have great food OR great wine; it's understanding how that perfect pairing brings out the best in both. We simplify the science and give our top tips on how to improve your wine pairing and increase customer satisfaction.
The topic of wine is often overlooked when it comes to customer experience, but it’s a crucial element in creating memorable experiences. We explore this connection further and offer simple, yet effective ways for you to elevate your wine service without hiring a sommelier.
With global warming a very real threat, the hotel industry needs to reduce carbon emissions by 66% per room by 2030. In fact, this is what the younger generation of more conscious customers will come to demand.
Let’s get in touch!
We’d love to explore how we may be able to support you with your guest experience, so please reach out and someone from our team will be in touch shortly.
PO Box 393942, Dubai, UAE